Reference

manut88 Terms & Conditions for Your Account

Our Terms & Conditions explain how you open, use and protect your manut88 account, including phone verification before access and the rules for DANA, OVO, GoPay and QRIS…

Account access rulesWallet verification stepsPolicy contact path
manut88 manut88 Terms & Conditions for Your Account
HELP WITH POLICY

Where To Ask About manut88 Terms

A clear contact path matters when a Terms & Conditions clause affects your account or wallet status. We ask you to contact us from the account help route beside the cashier area, so our team can match your request with the correct account record. Include the relevant transaction reference, device type and the email or phone detail attached to your account.

Team online

Account help

Use the help link inside your signed-in account when a clause affects login, phone verification or access. Sending the request from that route helps us connect the question to your account record.

Wallet status

For DANA, OVO, GoPay, QRIS or bank transfer questions, include the displayed status and receipt reference. We can then explain which Terms & Conditions step applies without asking you to repeat the full case.

Policy request

If you need a clause clarified, corrected or applied to your account, send the section name and your requested action through account support. We will direct the request to the relevant policy contact.

ACCOUNT DATA PRACTICE

How We Apply These Terms

Our Terms & Conditions work alongside account-security and data-handling steps rather than replacing them. We use the details needed to verify access, assess wallet status and respond to policy requests.

Data handling

We handle account details to administer the agreement, confirm phone verification and connect a wallet or transfer status to the correct account. A policy question can ask which data point supports a specific account action.

Cookies and sessions

Cookies can keep a signed-in session and device path working between pages. If you change browser settings, the Terms & Conditions still apply, but you may need to verify your account again before access returns.

Account security

Keep your phone detail and sign-in credentials private. Our terms allow security checks when access, wallet ownership or device behaviour does not match the account record you provided.

Record retention

We retain account and transaction records for the period needed to administer the agreement, resolve disputes and meet applicable requirements. Ask support about a particular record rather than assuming every item follows one timeline.

Change requests

To request a correction to your account details or ask how a clause applies, use signed-in account support and identify the affected field. We may ask for verification before changing protected information.

Policy contact

The account help route beside the cashier is the first contact for Terms & Conditions questions. Include your account reference, payment rail such as QRIS and the section that needs attention.

Terms & Conditions Questions Answered

These questions address the parts of our Terms & Conditions that usually matter before account access: eligibility, verification, payment records, device sessions, data requests and policy changes. If your situation is different, use the signed-in support route and quote the relevant clause.

You can open the current Terms & Conditions from the policy link connected to your account and access flow. Read them before completing phone verification, especially where wallet checks or local eligibility apply.

Yes. Account access and eligibility depends on local law. Where local law permits, you may continue through the stated account steps, while any required verification or regional restriction remains part of these Terms & Conditions.

They explain that DANA and QRIS activity must be connected to the correct account and may require a status or receipt check. The wallet label shown in your account does not remove those verification steps.

You can request a correction through signed-in account support, naming the field that needs changing. Because phone and wallet details affect access, we may verify your identity before approving the update.

Cookies may preserve your session and device path, but they do not replace account verification. If you block or clear them, you may need to sign in and complete the required access step again.

Send the payment rail, displayed status, receipt reference and account contact detail through the help route beside the cashier. This lets us assess the dispute against the relevant Terms & Conditions clause.

Use account support while signed in and quote the decision, date and section involved. We will review the request with the account record and tell you which Terms & Conditions step produced the outcome.